Cashless

1. WHAT IS CASHLESS?

Great international festivals use Cashless wristbands.

  • This is a secure access and payment system for our customers.
  • All tickets will be exchanged to cashless wristbands before the festival.
  • Your personal wristband will be topped-up with your ticket and money.

At the festival area you can only pay with the Cashless wristband. So your wristband is all in all. The cashless bracelet is your ticket and the only method of payment throughout the festival. Pre-loaded Cashless wristband significantly accelerates entry and purchase at the area.

2. MY ROCKFEST ACCOUNT & TICKET ACTIVATION

  • Create a user account and activate your ticket here
  • Now you can add money to your account and attach a credit card.
  • Parking ticket can not be added to your account!
  • When you get your wristband it will be attached to your account

3. HOW DO I GET MY WRISTBAND?

Home Delivery

  • We recommend the home delivery as this is definitely the easiest and most painstaking way to avoid any queue of wristband change
  • The wristband will be sent in good time before the festival to the address you provide
  • With the package you can get bracelet activation instructions
  • You can order your wristband from your own account if you did not do it with the ticket.
  • First wristbands have been sent!

At The Exchange Points

  • You can change your ticket to wristband at the exchange points without a fee
  • Bring your all tickets and ID!

Hyvinkää Center Ticket Sales

In the Library Square, in conjunction with the Willa Shopping Center, there is also a pre-sale point and a wristband exchange point.

Visiting hours

WED: 14.30-22

THU: 15-22

FRI & SAT: 13-22

Exchange Points

Helsinki

Rajala Proshop
Mannerheiminaukio 1
Postitalo
00100 Helsinki
4.-6.6. 10.00-19.00

Hyvinkää

K-Supermarket Vieremä
Riihimäenkatu 10
05900 Hyvinkää
4.-5.6. 12.00-20.00 ja 6.6 10-18.00

Crafters Bar
Hämeenkatu 13-17
05800 Hyvinkää
4.-6.6. 14.00 – 20.00

Tampere

Cybershop
Hämeenkatu 10
33100 Tampere
4.-6.6. 10.00-20.00

Before Entering The Festival Area

  • You are able to exchange the ticket to a wristband at the festival gates but if you want to avoid congestion at the gates we recommend to get your wristband before the festival!

Why have not I received the wristband, even though I have ordered it?

You can receive a new bracelet from pre-change points or from wristband exchange points on festival days from Hyvinkää centrum, festival gate or camping area. In case of doubt, please contact info@rockfest.fi

My wristband came in tightened, what should I do?

You can receive a new bracelet from pre-change points or from wristband exchange points on festival days from Hyvinkää centrum, festival gate or camping area. In case of doubt, please contact info@rockfest.fi

5. HOW DO I ADD MONEY TO MY CASHLESS WRSITBAND?

Money can be added conveniently either in advance or on the spot. We recommend adding money in advance, although there are plenty of top-up points at the festival. Top-up points charge 1€ per top-up on the festival.  We recommend that you add money in advance to avoid congestion.

In advance

  • Bank transfer
  • Most common credit cards
  • MobilePay

On the spot

  • Cash
  • Most common credit cards and bank cards

 

6. HOW DO I REFUND THE UNUSED MONEY ON THE WRISTBAND?

CASHLESS – FUND RETURN

Through this link you can apply for a refund of your money until 12th of August 23.55.

Follow the link below to apply for a refund:

https://refunds.playpass.eu/fi/events/rockfest-2018

Fill in your email address and bracelet ID (the LONGER number / letter combination on your wristband chip).

Fill in your name, bank account number, and your bank’s BIC code (listed below).

Send the application, refund of your money to your account may take up to 4 weeks.

If you’ve lost your wristband and chip, you can check the wristband ID number from your MyRockfest account.

If you have not created a MyRockfest account and you have lost your wristband or chip or if you have other problems, please contact playpass@rockfest.fi and tell your full name, phone number, e-mail address and your ticket number.

Aktia HELSFIHH

Bigbank BIGKFIH1

Citibank CITIFIHX

Danske Bank DABAFIHH

Danske Bank DABAFIHX

DnB NOR Bank DNBAFIHX

Handelsbanken HANDFIHH

Holvi HOLVFIHH

Nordea NDEAFIHH

OmaSp OMASP

Osuuspankki OKOYFIHH

POP Bank POPFFI22

S-Bank SBANFIHH

SEB ESSEFIHX

Swedbank SWEDFIHH

Savings Bank ITELFIHH

Ålandsbanken AABAFI22

We will charge a $ 1 service fee for refunds. Less than 5 € refunds will not be refunded.

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